General Practice

New Patients

Remuera Doctors welcomes new patients to the practice. You can enrol with us (see eligibility criteria and fees below) or just register as a casual patient.

Registration & Enrolment

Enrolling with Remuera Doctors allows us to offer you a reduction in the fee charged to see the Doctor. However, the system is such that it can take up to 1 month for your enrolment to be processed by the Ministry of Health. Once your enrolment has been accepted, the Government pays a subsidy for your care to our practice. We pass that money on to you in the way of reduced fees. It is important to remember that the reduced fee is applicable to your visits to Remuera Doctors, and not to any other medical or accident and emergency centre.

Enrolment allows us to offer personalized services particular to your needs, such as recalls for blood tests, screening checks, blood pressure and weight checks and for children, their immunisations. We keep you informed on new initiatives and we can act as your advocate when utilizing other services.

Enrolment also offers you the chance to be proactive with your health and gives you the opportunity to develop a good relationship with our Doctors and Nurses.

Enrolment is available to eligible patients only. For a full list of eligibility criteria, please download our Enrolment Form and read page 2. Examples of those eligible to enrol are:

  1. New Zealand Citizens
  2. Permanent Resident Visa or Resident Visa holders
  3. Australian Citizens or Australian Permanent Residents who are able to show they have been in New Zealand, or intend to stay in New Zealand, for at least 2 consecutive years
  4. NZ Work visa holders, for at least 2 continuous years or more (previous permits included)

Terms of Trade and Fees (last reviewed 1st Oct 2021)

  1. Payment is expected on the day of your consultation or service.
  2. Accounts that remain unpaid for 60 days or longer, without prior arrangement, will be referred to Debt Collection Services. All costs incurred will be passed on to the debtor.
  3. Accounts that are not settled on the day of service will have a $10.00 administration fee added.
  4. Patients who are enrolling with the practice will be charged a casual fee for the first appointment.

Depending on whether you hold a Community Service Card (CSC) or High User Health Card (HUHC), our fees are (please note these fees are the same for a phone or video consultation):

Age: Under 14 years

Enrolled & Funded Patients

Casual Patients

Without CSC or HUHC

Free

$60.00

With CSC or HUHC

Free

$60.00

Age: 14 – 17 years

  

Without CSC or HUHC

$56.00

$90.00

With CSC or HUHC

$13.00

$85.00

Age: 18 – 24 years

  

Without CSC or HUHC

$68.00

$105.00

With CSC or HUHC

$19.50

$85.00

Age: 25 – 64 years

  

Without CSC or HUHC

$68.00

$105.00

With CSC or HUHC

$19.50

$85.00

Age: 65 years and over

 

 

Without CSC or HUHC

$68.00

$105.00

With CSC or HUHC

$19.50

$85.00

Visitors to NZ

Not eligible for funding

$110.00 

Driver’s Medical Exam (DL9)$105.00
Resting ECG$70.00
Nurse Consultation$36.00
Cervical smear with GP$25.00
Liquid Nitrogen$20.00
Please note an ECG, smear or liquid nitrogen are usually done in conjunction with a GP consultation.

ACC Consultations

Please note that we charge the following co-payments for ACC. These fees apply regardless of enrolment.

Children under 14 years: ACC visits are free for all children under 14 years.

From 14 to 17 years: Co-payment for a first ACC visit to Remuera Doctors is $13.00 for those with a CSC / HUHC, or $52.00 for those without cards. Subsequent visits for the same accident are $13.00 for card holders or $36.00 for non-card holders.

All other adults: Co-payment for a first ACC visit to Remuera Doctors is $19.50 for those with a CSC / HUHC, or $65.00 for those without cards. Subsequent visits for the same accident are $19.50 for card holders or $36.00 for non-card holders.

Prescriptions

All telephoned or emailed requests for repeat prescriptions are nurse managed. When you phone, the receptionist will either put your call through to the nurse or the nurse will need to call you back. Please leave your name and contact phone number should this be necessary. The nurse will check with your GP who may wish to see you. You will be advised if this is the case. Morning prescription requests are available that afternoon; afternoon requests are available the next morning. All prescriptions are emailed to the nominated pharmacy.

If you email your GP directly for a request for repeat on your regular prescription, our receptionists will phone you for payment.

We ask for payment for your prescription at the time of request. We are able to process a debit or credit card number over the phone or by email. Prescriptions are not emailed to pharmacies until payment has been made or cleared online if paying by internet banking.

Fees (last reviewed 1st Oct 2020):

Age: Under 13 years

Repeat prescriptions emailed to nominated pharmacy: $10.00

Controlled drug prescriptions: $10.00

Age: 13 years and over

Repeat prescriptions emailed to nominated pharmacy: $25.00

Patients that do not qualify for funded health visits please note a $40.00 prescription fee will apply.

Appointments

We allow 15 minute appointment times for general medical consultations. Longer appointment times are given if necessary. If you feel that your visit will require extra time, please advise our receptionist when making your booking.

A personal or family crisis, medical and life insurance, immigration, aviation examinations, and minor surgery are all examples of consultations that will take more than 15 minutes.
We will always see children on the day, and it is usual for us to be able to do this for any patient. If you are not able to phone first or you are in an emergency situation, please make your way to the rooms.

If you have an accident and require medical attention, either phone first or come in.
Our nurses are also available for you to see. An appointment time scheduled is preferable rather than hoping to see her should you call in. If you do happen to call in without an appointment, there may be a waiting time.

When arriving for your appointment, check in at reception. Please alert the receptionist if you are feeling very unwell, are having chest pain, or are having breathing problems.

Healthpages

www.healthpages.co.nz

Healthpages is a handy website for finding NZ health services and professionals and seeing their special interests and the full range of services they provide – over 13,000 health and wellbeing services in NZ.  Healthpages also groups related services, making it easy for you to find help that you may not have known existed. At a glance you can see both health support organisations and expert medical services for many health topics. Nationwide and helpful for making appointments.

Waiting Times

We always try to avoid delays for you. However, sometimes, without prior knowledge, a patient will require extra time with the Doctor – we hope you will understand should this occur at your visit. Our receptionists will keep you informed and reschedule your time if required.

Concerns Regarding Relatives

If you have concerns or questions regarding your relative, an appointment together with your relative and the Doctor is generally helpful. Alternatively, a call to one of our Nurses, who will then speak to the Doctor and get back to you, is also possible. We can only discuss specific details with the patient’s consent.

NHI (National Health Index) Numbers

This is a unique lifelong number allocated to every person in New Zealand who accesses health care either private or public.

Please phone reception 09 524 6504 or email reception@remueradoctors.co.nz to request your NHI number.

Test Results

If your results indicate that some action is required, the practice will contact you. If you do not hear from us, please call reception 09 524 6504 and ask to speak with a nurse. If you would like a copy of your results, please call reception 3 days after your test. Some results may not be available for up to two weeks, depending on the test ordered by your GP.

Your test results automatically go to TestSafe for storage and access by health professionals. If you do not wish for your results to be stored there, please let the laboratory know at your next test.

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