General PracticeRegistration / EnrollmentEnrolling with Remuera Doctors Ltd. allows us to offer you a reduction in the fee charged to see the Doctor. However, the system is such that it can take up to 4 months for your enrollment to be processed by the Ministry of Health. Once your enrolment has been accepted, the Government pays a subsidy for your care to our practice. We pass that money on to you in the way of reduced fees. It is important to remember that the reduced fee is applicable to your visits to Remuera Doctors Ltd., and not to any other medical or accident and emergency centre. The Government is currently looking to make the system easier for all concerned, and we will keep you updated. Enrollment allows us to offer personalized services particular to your needs, such as recalls for blood tests, screening checks, blood pressure and weight checks and for children, their immunizations. We keep you informed on new initiatives and we can act as your advocate when utilizing other services. Enrollment also offers you the chance to be proactive with your health and gives you the opportunity to develop a good relationship with our Doctors and Nurses. New PatientsRemuera Doctors welcomes new patients, whether choosing to enroll or not. Our receptionists will advise you as to which Doctor or Nurse would be best suited to your needs. AppointmentsWe allow 15 minute appointment times for general medical consultations. Longer appointment times are given if necessary. If you feel that your visit will require extra time, please advise our receptionist when making your booking. A personal or family crisis, medical and life insurance, immigration, emigration, aviation examinations, and minor surgery are all examples of consultations that will take more than 15 minutes. If you have an accident and require medical attention, either phone first or come in. When arriving for your appointment, check in at reception. Please alert the receptionist if you are feeling very unwell, are having chest pain, or are having breathing problems. Waiting TimesWe always try to avoid delays for you. However, sometimes, without prior knowledge, a patient will require extra time with the doctor - we hope you will understand should this occur at your visit. Our receptionists will keep you informed and reschedule your time if required. PrescriptionsAll telephoned repeat prescriptions are Nurse managed. When you phone, the receptionist will either put your call through to the nurse or the nurse will need to call you back. Please leave your name and contact phone number should this be necessary. The nurse will check with your Doctor who may wish to see you. You will be advised if this is the case. Morning prescription requests are available that afternoon, afternoon requests are available the next morning. It is preferable that you pick your prescription up from the rooms, alternatively we will fax and post to your nominated pharmacy. The cost for this administration is $6.00 on top of the charge for your repeat which is $18.00. Concerns Regarding RelativesIf you have concerns or questions regarding your relative, an appointment together with your relative and the Doctor is generally helpful. Alternatively, a call to one of a Nurses who will then speak to the Doctor and get back to you, is also possible. We can only discuss specific details with the patient's consent. NHI NumbersThis is a unique lifelong number allocated to every person in New Zealand who accesses health care either private or public. The letters stand for “National Health Index”. Every person born in NZ is automatically given a number. For those patients not yet allocated a number, we will apply for one. FeedbackRemuera Drs Ltd welcome your feedback, both positive and negative. Your ideas and comments are valuable in helping us to improve services. Please e-mail any comments to Keren – This e-mail address is being protected from spambots. You need JavaScript enabled to view it - or complete our Patient Satisfaction Survery available at the front desk. FeesPlease refer to the table below for our current fees. From time to time our fees will increase to cover any rising costs - such inreases are by a percentage determined for all practices by the Ministry of Health. We will notify fee changes when this occurs - generally in October each year. Consultations from October 01, 2010
Prescriptions
ACCPatient co-payment varies according to age, funding status and CSC/HUHC status. AccountsPayment on the day of consultation is prefered, however if this is not possible, please discuss with the reception staff. Payment may be made by cash, Visa, Mastercard, American Express, Activa, Bank Cheque or personal cheque. For those that prefer to pay on-line, the bank account number to which payment is to be made is displayed on the bottom of your account. Overdue AccountsIf after 3 months, and after due process, the account remains unpaid, it will be passed onto Baycorp Collection Agency. This will incur an additional $40.00 administration fee. Medical and Nursing ServicesOur team of medical staff offer a wide range of services including Well Child Checks and Vaccinations, Skin Cancer Checks, Minor Skin Surgery for Suspicious Skin Lesions, Skin Tag Removal, Ingrown Townails, Sebaceous Cyst Removal, Travel Medical Advise and subsequent Vaccination, Liquid Nitrogen, Blood Pressure, Weight and BMI Measurements, Healthy Food Choices, Checks for Diabetic Patients, Wound Dressings, ECG Recordings, Spirometry, Cervical Smears, Breast Checks, Driving Medicals, Diving Medicals, Eye Checks, Result Discussion and Advise, Insurance Medicals, Antenatal Management, Male and Female Well Health Screen, Ear Syringing, Pregnancy Testing, Referral to Other Services... Please ask - if we cannot assist you, we will find the person who can!! Home VisitsOur Doctors make home visits when needed. If they are not able to attend AND you have an emergency please dial 111.
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